Order, Delivery and Return

What should I pay attention to when ordering?
First of all you have to be careful to fill in the member form and the member form does not contain complete and up-to-date information. At any time after your order will be created, our customer representatives will contact you using your contact information in your subscription information. Your order will be sent to your delivery address where you have entered. In order to avoid any problems during the delivery of your cargo, you must write your details in full.

 

How can I order?
In order to place orders on our site, you must first register with our site. After you have created your membership, you can go to the page of the product you want to buy and add your product to your basket by making your color preference, your size preference and pressing the "Add Sepete" button. Later on you can click on "Sepetim" in the top right of our page and you can give your order by filling out your payment information after the shipping and delivery information that the system will ask you.

Which cargo company will ship the order?
Cargo companies to whom you place your order on our site will be rejected at the time of order and you will have to make a choice.

What is the shipping fee?
The shipping charge, which will be calculated by the system in the case of shopping, will be indicated during the selection of cargo during the order stages.

I gave the order, what will happen next?
After your order has been successfully delivered to our system, you will receive an email with the details of your order at the email address you used while creating your membership to my site. Our customer representatives will prepare your products and deliver cargo to you as soon as possible without any problems. Your order will be shipped within 4 working days after you receive your order. When your product is delivered to the cargo company, we will send you an email again and you will be informed about the cargo. Payments can be made with Visa, Visa Electron and Mastercard credit cards, Bank Transfer or Off-Payment.

How can I follow my order status?
After you have entered all the orders you have posted on our site, you can follow up on the My orders section of my account page.

The order is cargoed. How can I control the situation?
Once you have registered your order for your order on our site, your orders are listed on my account page. You can follow the status of your order by clicking on the cargo link next to your cargo order.

What should I pay attention to when I receive the product?
Open and check the packages you think you are damaged during shipment in front of the cargo officer you are taking delivery of. If there is any damage in the product, do not take delivery of the product by keeping a record to the cargo company. Please note that you have accepted that the cargo company fully fulfills its duty once the product has been delivered.

I forgot my password?
Click on "Forgot password" on the login page and enter your e-mail address that you used when registering on the site. In a very short time you will be sent an e-mail with the password you have notified us while you are logged in.

Return Information

Each product that you take is under the guarantee by the manufacturer.

You may refund the product you received in the form you received within seven (7) days from the date of delivery without opening / destroying the product and / or using the product. Return the product with a petition or return form containing the product invoice, order number.

Please open and check the package in front of the company representative where you think you are damaged during shipment. If there is any damage in the product, do not take delivery of the product by keeping a record to the cargo company. Please note that you have accepted that the cargo company fully fulfills its mission after the delivery of the product

Packaged, used, destroyed, and so on are not acceptable.

The customer product is liable to compensate for the loss of the commercial value of the product due to the use of the product when it is delivered to the customer

In the event that the customer fails to return or exchange the product, the returned product will be refunded within ten (10) days from the date of receipt by us. The credit card product is made by the returning bank for 2-6 weeks. During this period, our company does not have any savings.

In case of any opening, breakage, breakage, destruction, tearing, use and other situations in the product and its package and if the product can not be returned with the condition of delivery to the customer, the product shall not be refunded and refunded.

For defects that may arise after the product has arrived, contact the manufacturer's authorized service department.

If the products are returned in accordance with the above conditions, the shipping fee will be paid by the customer.

Money order returns will be made within 3 working days within 2 business days. Your bank may reflect the refund on your credit card account on the same day. In this situation you need to call the credit-card services of your bank. After you receive the "Canceled" warning regarding your order, the entire amount of your credit card or bank transfer money is returned. Repayments made on installment sales are reflected by your bank as a balance plus monthly payment of your credit card.